Why IT needs Offshore Outsourcing?
Business Process Outsourcing (BPO)
is a growing global trend that cuts across industries and enterprises
of all sizes. Organizations around the world are discovering BPO
to be a valuable proposition, delivering significant advantages.
Companies like McKinsey, Gartner,
Giga and Forrester
Research have found that the quality and productivity of offshore
BPO is highest amongst all options available to global corporations.
Numerous large, globally respected organizations have already seen
the value of outsourcing non-core activities to appropriate business
partners in offshore location in India. Clients experience an immediate
reduction in cost of providing service owing to lower manpower costs
but without compromising in the quality from India as compared to
US or European resources. Other costs of operations also tend to
be lower and the net benefit, after accounting for offshore transitioning
and communication costs could be in the range of 35% or more depending
on the nature of the process. In the long term, cost benefits accrue
owing to continuous process improvement initiatives.
Where NanoInfoTek Inc. fits in Offshore
Outsourcing?
NanoInfoTek Inc. has the expertise, resources
and proven solutions to be a strong outsourcing partner. NanoInfoTek
Inc. leverages its strengths in application development outsourcing
and the advantages offered by India to provide the benefits of high
quality offshore BPO services to global clients. India scores above
other potential BPO destinations in terms of costs and non-cost
considerations and these advantages are here to stay. NanoInfoTek
Inc. has successfully applied generic lessons in communication,
quality and productivity to its offshore BPO operations, resulting
in a mature process for smooth offshore transition and delivery.
There are significant business advantages of NanoInfoTek Inc. offshore
BPO offering.
Quality and Productivity
NanoInfoTek has always been a quality conscious organization and has
drawn on its experience to develop a comprehensive quality processes
for BPO. The quality process ensures a clear definition of operating
procedures for outsourced processes. If required, NanoInfoTek provides
its clients with a customer dashboard, presenting a real time view
of process metrics and critical performance measures. NanoInfoTek
Process Improvement Framework implements a formal process of continuous
monitoring and analysis of project data to identify areas for improvement.
Benefits due to process improvement initiatives lead to year-on-year
improvements in process metrics in the long term. A culture of quality
orientation is promoted by linking remuneration and recognition
to quality. Quality processes also encompass routine quality audits
and quality training for all employees.
People
NanoInfoTek draws upon India’s vast pool of highly qualified
work force for meeting staffing requirements. In general, the quality
of people who handle outsourced activities at NanoInfoTek, and hence
their productivity, is higher than that of personnel performing
similar roles in-house at the client site. NanoInfoTek hires candidates
who are graduates with strong technical background, functional knowledge
for the required domain and have additional experience or training
if needed to meet client requirements. Employees in positions of
supervision, quality, training, recruitment, etc. usually have at
least a master’s degree and have proven aptitude for meeting
their job requirements. Each candidate at NanoInfoTek goes through
a rigorous selection process to ensure that people with the right
skill sets are selected. NanoInfoTek has developed training programs
for its professionals to orient them at the beginning of their stint
as well as for continuously upgrading employee skills. Training
programs are delivered through a combination of classroom and computer-based
training. In addition our team of trainers works with clients to
develop client-specific training programs if needed.
24 x 7 service model
NanoInfoTek can provide round the clock service delivery from its
base in India. It can also provide a blended model where operations
oscillate between client facilities and NanoInfoTek’s base at
fixed times every day.
Domain Competency
NanoInfoTek has successfully delivered solutions over the past 3 years
to clients in diverse industries. Owing to a strong knowledge management
process, NanoInfoTek has managed to assimilate a vast repertoire of
domain knowledge. This gives us an added edge in understanding client
business processes and efficiently transitioning them.
Benefits of Economy of Scale
By combining operations of many clients, NanoInfoTek is able to leverage
its fixed cost resources more effectively and pass on the benefits
to its clients. In addition, NanoInfoTek invests heavily in improvement
of operations leading to lower operating costs.
Reduction in Business Risk
By maintaining a fully mature service delivery process at an offshore
location, clients are
more confident of business continuity in case of contingencies.
NanoInfoTek itself implements a business continuity plan, which enables
it to maintain services despite disturbances. The plan encompasses
redundancy and back up of its hardware, software and data. In addition,
NanoInfoTek has backup facilities within India and the US from where
it can continue operations. All facilities are equipped with backup
power and UPS for critical servers.
Scalability Made Easy
Clients face variable costs rather than fixed costs, incurred in
setting up facilities for starting or ramping up volume of service
delivery. Clients save on upfront costs, freeing financial resources.
Lesser sunk costs mean that clients can take decisions about changes
in business processes that much more easily.
Extra Advantage
NanoInfoTek has always displayed tremendous levels of innovation
and agility, which account for a growth rate way above the
industry average. Repeat business from its clients amounts to 90%
of NanoInfoTek’s turnover with its services.
We at NanoInfoTek go out of our way to ensure
that client experience with us is unparalleled. We take the time
to understand client requirements, concerns and ideas precisely
and then devise customized solutions that deliver maximum value.
NanoInfoTek has demonstrated capabilities in management of not just
operations but also cultural issues and change complexities, which
are key factors in its success.
NanoInfoTek’s Approach
NanoInfoTek has developed a robust service delivery framework to manage
process transition, drawing upon its extensive experience in migrating
remote business processes. The framework encompasses tools, guidelines,
checklists, templates and knowledge assets. This proven methodology
has been critical in minimizing inherent migration risks.
The methodology has the following key stages:
Analysis
Understanding requirements and identify opportunities for off-shoring.
Formulate the solution and prepare the implementation plan.
Conduct a pilot transition if necessary.
Transition
Replicate client processes offshore
Measure and track performance metrics
Get customer acceptance
Operations
Accept and conform to service level responsibilities
Implement quality processes
What media is saying about BPO
http://www.cnn.com/2003/TECH/ptech/05/12/fortune.ff.jobs/index.html
http://timesofindia.indiatimes.com/articleshow/638916.cms
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